Delulu Novels Refund and Return Policy
At Delulu Novels, we want every customer to have a smooth and enjoyable experience when purchasing our digital products.
Because our products are digital downloads, they are not eligible for returns or refunds once the purchase has been completed and the product has been delivered.
Why Digital Products Cannot Be Returned
Unlike physical goods, digital products cannot be returned once they have been accessed or downloaded.
When a digital file is delivered, the product has already been made available to the customer and cannot be “returned” in the same way as a physical item. For this reason, all purchases of digital products from www.delulunovels.com are considered final.
Non-Refundable Situations
We do not offer refunds in the following situations:
Accidental purchases
Please review your order carefully before completing your purchase.
Change of mind
Once a digital product has been purchased and delivered, we cannot issue refunds if you decide you no longer want the product.
User technical limitations
Refunds cannot be issued if the file format is not compatible with your device or software. Our products are delivered in commonly supported formats such as PDF.
Technical Issues
If you experience technical difficulties with downloading or accessing your purchased product, please contact us as soon as possible.
We will gladly assist you in resolving the issue and ensure that you receive the product you purchased.
Contact:
contact@delulunovels.com
Exceptions
Refunds or replacements may be considered in the following limited situations:
Duplicate purchases
If a duplicate purchase occurs due to a technical error or payment processing issue, please contact us and we will assist you in resolving the situation.
Incorrect product delivered
If you receive the wrong digital product, we will provide the correct file at no additional cost.
Contact Us
If you have questions about this Return Policy or need assistance with your order, please contact us:
Email: contact@delulunovels.com
Website: https://www.delulunovels.com
We aim to respond to all support requests as quickly as possible.
Thank you for supporting Delulu Novels.
We hope our books and digital creations bring inspiration, entertainment, and a little magic to your world.